Payment & Pricing Policy

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Payment & Pricing Policy

Last updated: —————-

This Payment & Pricing Policy explains how Eternell handles prices, discounts, taxes, and payment methods for purchases made through eternell.org, buy.eternell.org, and any related subdomains (“Sites”).

Please read this together with our Terms & Conditions, Shipping & Delivery Policy, Return & Refund Policy, and Cancellation Policy.

Where local consumer or tax laws in your country require different rules, those laws will apply.

1. Scope of this Policy

This Policy applies to payments and prices for:

  • Supplements and functional foods
  • Health test kits and lab-based services
  • Programs, memberships and digital services
  • Any other paid products or services offered by Eternell through our Sites

2. Prices & currencies

2.1 Display of prices
Product and service prices are shown on the relevant product pages, checkout page, or offer page.
Prices may vary by:

  • Country or region
  • Currency
  • Promotion or bundle
  • Channel (e.g., website, partner clinic, event)

2.2 Currencies
We may display and charge prices in one or more currencies (for example USD, AED, INR, or others), depending on your location and our configuration.

  • The currency used for your order will be shown clearly at checkout before you confirm payment.
  • If your payment method is in a different currency, your bank or payment provider may perform a conversion and may apply fees (see Section 7).

2.3 Price changes
Prices may change at any time without prior notice, but:

  • Changes do not affect orders that we have already accepted and confirmed.
  • Special offers or discounts may be time-limited or stock-limited.

3. Taxes, duties & additional charges

3.1 Sales tax / VAT / GST
Where required by law, applicable taxes (such as VAT or GST) may be:

  • Included in the displayed price or
  • Added separately at checkout

This will be clearly shown on the order summary or invoice.

3.2 Customs duties & import fees (for international orders)
For orders shipped across borders:

  • Customs duties, import taxes and handling charges may be charged by your local authorities or courier.
  • These amounts are usually not included in the prices shown on our Sites, unless clearly stated.
  • You are responsible for paying any such charges required for customs clearance in your country.

3.3 Non-refundable charges
Customs duties, import fees and some taxes are typically non-refundable, even if you return the product, except where required by local law.

4. Payment methods

We work with trusted payment providers to process your transactions securely.

Depending on your country and our integrations, we may accept:

  • Credit cards and debit cards (e.g., Visa, MasterCard, etc.)
  • Selected digital wallets (e.g., local or global wallet solutions)
  • Bank transfers or UPI (where supported)
  • Other regional payment methods

Available options will be shown at checkout.

You can later customise this section to list your exact payment methods.

5. Payment authorization & order confirmation

5.1 Authorization
By entering your payment details and confirming the order, you:

  • Authorize us and our payment partners to charge the full amount shown at checkout (including product price, shipping, and applicable taxes), and
  • Confirm that you are authorized to use the selected payment method.

5.2 Pending / unsuccessful payments
If your payment:

  • Is not authorized
  • Is declined by your bank or provider
  • Fails due to technical issues

your order may not be accepted or may be automatically cancelled. You may need to place the order again with a valid payment method.

5.3 Order confirmation
Once payment is successfully processed, you will receive an order confirmation email with:

  • Order number
  • Products/services purchased
  • Amount charged and currency
  • Billing and shipping details (where applicable)

Our acceptance of your order is subject to stock, eligibility, and compliance checks, as described in our Terms & Conditions.

6. Discounts, coupons & promotional pricing

6.1 Promo codes & coupons
From time to time, we may offer:

  • Discount codes
  • Special offers
  • Bundle pricing
  • Loyalty or referral rewards

These may be subject to:

  • Expiry dates
  • Minimum order values
  • Product/category restrictions
  • Region-specific availability

6.2 Usage rules

  • Only one promo code or discount may be used per order, unless expressly stated.
  • Promotional prices apply only at the time of purchase and cannot be retroactively applied to previous orders.
  • If a coupon is misused, expired, duplicated, or obtained unlawfully, we may refuse or cancel the benefit and, where necessary, cancel the order.

6.3 End of offer
When a promotion ends, normal prices apply. We are not obliged to extend or re-activate any expired promotions, except as required by local law or explicitly promised in writing.

7. Currency conversion & bank charges

If your card or payment method is billed in a different currency than the one displayed on our Sites:

  • Your bank or payment provider may convert the currency at their own exchange rate.
  • They may also charge foreign transaction fees or conversion fees.

These charges are outside our control.
For exact information about fees, please check with your bank or payment provider before placing an order.

8. Subscription billing (if applicable)

If Eternell offers subscriptions, memberships, or recurring plans, such as:

  • Periodic supplement deliveries
  • Ongoing access to health dashboards or communities
  • Long-term programs or coaching

then:

8.1 Recurring payments
You authorize us to charge your selected payment method at regular intervals (e.g., monthly, quarterly, annually), as described on the subscription page.

8.2 Renewals & reminders
Where required or practical, we may send reminders before renewal. It is your responsibility to keep your payment method valid and up to date.

8.3 Cancelling subscriptions
You can cancel renewals as per our Cancellation Policy.
Cancellation stops future billing but usually does not refund the current active period once it has started, unless specifically stated or required by law.

If you are not using subscriptions yet, you can remove or hide this section for now and add it later.

9. Failed payments, chargebacks & disputes

9.1 Failed payments
If a payment fails for a subscription or installment plan:

  • We may attempt to charge your card again within a short period.
  • If repeated attempts fail, your access to services may be paused or terminated until payment is resolved.

9.2 Chargebacks
If you dispute a charge directly with your bank (chargeback):

  • Your access to associated products or services may be suspended while the dispute is under review.
  • We reserve the right to challenge fraudulent or unjustified chargebacks with supporting evidence.

We encourage you to contact us first at info@eternell.org if you have any concerns about billing, so we can try to resolve the issue quickly and fairly.

10. Pricing errors & corrections

Despite our best efforts, pricing or information on our Sites may occasionally be incorrect due to:

  • Typographical errors
  • Technical glitches
  • Incorrect configuration or outdated data

If we discover an error in the price or description of a product or service you have ordered:

  • We may contact you to offer the option to:
    • Confirm your order at the correct price, or
    • Cancel the order and receive a full refund.
  • If we are unable to contact you, or if you do not respond within a reasonable time, we may cancel the order and refund you in full.

We are not obliged to honor clearly incorrect prices that are obviously mistaken or significantly lower than intended, where allowed by law.

11. Security & fraud prevention

11.1 Secure processing
We use reputable payment processors and secure technologies to handle your payment details.

  • Card numbers and sensitive payment data are usually stored and processed by certified third-party payment gateways, not directly on our servers.

11.2 Fraud checks
To protect users and our business, we may:

  • Run automated or manual fraud checks
  • Verify transactions, addresses or identity details
  • Decline or cancel orders that appear suspicious or inconsistent, even after authorization, and refund the amounts charged where appropriate.

12. Store credit & gift cards (if applicable)

If we issue store credits, vouchers or gift cards:

  • They may have expiry dates and usage conditions (e.g., non-transferable, limited to certain regions or categories).
  • Store credits usually cannot be exchanged for cash, except where required by law.
  • Lost or stolen codes may not be replaceable, so keep them safe.

You can customise this section based on whether you plan to use credits or gift cards.

13. Policy updates

We may update this Payment & Pricing Policy from time to time to reflect:

  • New payment methods or currencies
  • Changes in taxes, regulations, or financial partners
  • Improvements to our checkout experience

When we make significant changes, we will update the “Last updated” date at the top of this page.
We recommend revisiting this Policy periodically.

14. Contact us

If you have any questions about payments, billing or pricing, please contact us:

✉️ info@eternell.org

Branch Office – UAE
14th Floor, South Tower, Dubai Science Park, Dubai, UAE
+971 58 553 3724

Head Office – US
37660 Estuary Street, Newark, California 94560, US

 

 

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